Terms and conditions

Pricing

The price you are booking our service for is based on the lawn size you have chosen (small, medium, large, XL, XXL) and the grass height being under 6 inches. If when we visit, either of these are considerably different, we will contact you to requote before proceeding.

Frequency

The price for your lawn cut is dependant on the frequency which you book for. If this changes, the price charged will reflect the latest frequency since your previous cut.

Refunds

We will always ensure you receive any visits you pay for, but we don’t refund payments for cuts that have been completed.

Auto-renewal

Our service automatically renews based on the frequency you have booked for, unless you’ve emailed us beforehand to cancel a visit.

Payment

Payment will be collected after each cut has been completed. Your payment details can be updated anytime via your MegaMow account.

Photos

We love to take photos of the work we do to share on our website and other social media and digital platforms. We always do this in a way not to give away the location, however if you’d rather we didn’t take photos of your lawn – please just let us know by emailing us.

100% Satisfaction Guarantee

We take pride in our work and are pleased to offer our 100% Satisfaction Guarantee. This is to give you the peace of mind that we are committed to delivering a great service every time and should any quality issues ever occur, we’ll return and put them right, as long as you notify us within 24 hours of our visit. However, if the issue is down to the grass growing too quickly between cuts, you will need to move to a more frequent visit to continue to be eligible for the 100% Satisfaction Guarantee.

First month free offer

We will not charge you for any cuts during your first month (28 days). If you request to cancel the service during this time and had any free cuts, they will be charged at the ‘per cut’ price at the time of your booking. If you request to cancel after your first free month, our normal cancellation policy will apply.

Customers whose lawns are overgrown and therefore have their first cut requoted, will still be eligible for their first month free – after their requoted first cut is completed.

This offer is only eligible for customers who continue with our service beyond the first free month and may be ended at any time.

Accidental damages

We take great care whilst carrying out our work but acknowledge that sometimes certain occupational incidents can happen. On the rare occasion they do, we really apologise. Please let us know by emailing us and sending in a photo of the damage caused. We will then investigate and if found to be damage caused by us, we will cover the cost of repair or replacement, up to a maximum of £100.

Cancellation

You may cancel our service at any time by sending us an email with 28 day’s notice. Any visits due to fall within this period will be completed and payment collected. After 28 days, no further visits will take place.

Green Waste

One of the benefits of our mulching mowers is that there are no grass cuttings to dispose of after we cut your lawn. However, if the grass is overgrown when we visit (either because it’s your first cut or the lawn is growing very fast) there may be excess cuttings. If so, these will either be disposed of on your compost heap, in your garden bin – or left neatly bagged up in garden waste bags. We cannot take it away with us as we do not hold a waste carriers’ licence (as 99% of the time we don’t need one).

Leaf Collection

To request to switch a lawn cut to a leaf clear instead, please email us at least 2 days before we’re due so we can let the operator know in time.
The allocated time will be based on your lawn size booking:

Small Lawn = 15 minutes
Medium Lawn = 30 minutes
Large Lawn = 45 minutes
XL Lawn = 60 minutes
XXL Lawn = 90 minutes