The price you are booking our service for is based on the lawn size you have chosen (small, medium, large) and the grass height being under 6 inches. If, when we visit, either of these are considerably different, we will contact you to requote before proceeding.
A weekly service is based on 4 visits per month and a fortnightly service is based on 2 visits per month. If there happens to be 5 or 3 visits (respectively) in a particular month due to the way the dates fall, we will not charge any extra.
We will always ensure that you receive your allotted number of visits each month, but we don’t refund any visits that are missed due to access issues or cancellations.
Payment is only via our easyPAY system, with the first collection after your trial period is complete and regularly on the same date each month throughout the season (March to November inclusive).
Our service resumes every March, along with the regular monthly payment.
You may cancel our service at any time by sending us an email to email@example.com (we will carry out any cuts for which you have already paid at the time of cancellation as long as access is provided).
We love to take photos of the work we do to share on our website, Facebook and other social media and digital platforms, and always do this in a way not to give away the location. However, if you’d rather we didn’t take photos of your lawn, please just let us know.
We take pride in our work and are pleased to offer our 100% Satisfaction Guarantee. This is to give you the peace of mind that we are committed to delivering a great service every time and should any quality issues ever occur, we’ll return and put them right, as long as you notify us within 24 hours of our visit. However, if you have a fortnightly service and the issue is down to the grass growing too quickly between visits, you will need to move to a weekly frequency to continue to be eligible for the 100% Satisfaction Guarantee.
First free cut offer
We will aim to arrange and complete your first free cut within one week of booking. Your first monthly payment will come out the day before your second cut.
If you request to cancel the service (by emailing: firstname.lastname@example.org) before your first payment is collected and you have already had your first free cut, it will be free of charge. If you request to cancel the service before your first payment is collected and before you have had your first free cut, you will no longer be eligible to receive it. If you request to cancel the service after your first payment has come out, our normal cancellation policy will apply ie. we will carry out any remaining cuts for which you have already paid at the time of cancellation (as long as access is provided).
The first free cut offer may be ended at any time.
For more information about how we work, please refer to Your Questions Answered on our How It Works page.
We take great care whilst carrying out our work but acknowledge that sometimes certain occupational incidents can happen. On the rare occasion they do, we really apologise. Please let us know by emailing us at email@example.com and sending in a photo of the damage caused. We will then cover the cost of repair or replacement, up to a maximum of £100.
MegaMow is operated by OCD Inc Limited
Registered office address: 73 Mackie Avenue, Brighton, BN1 8RD
VAT number: 338786646