The price you are booking our service for is based on the lawn size you have chosen (small, medium, large) and the grass height being under 6 inches. If, when we visit, either of these are considerably different, we will contact you to requote before proceeding.
A weekly service is based on 4 visits per month and a fortnightly service is based on 2 visits per month. If there happens to be 5 or 3 visits (respectively) in a particular month due to the way the dates fall, we will not charge any extra.
We will always ensure that you receive your allotted number of visits each month, but we don’t refund any visits that are missed due to access issues or cancellations.
Payment is only via our easyPAY system, with the first collection after your trial period is complete and regularly on the same date each month throughout the season (March to November inclusive).
Our service resumes every March, along with the regular monthly payment.
You may cancel our service at any time by sending us an email to firstname.lastname@example.org (we will carry out any cuts for which you have already paid at the time of cancellation as long as access is provided).
We love to take photos of the work we do to share on our website, Facebook and other social media and digital platforms, and always do this in a way not to give away the location. However, if you’d rather we didn’t take photos of your lawn, please just let us know.
We take pride in our work and are pleased to offer our 100% Satisfaction Guarantee. This is to give you the peace of mind that we are committed to delivering a great service every time and should any quality issues ever occur, we’ll return and put them right, as long as you notify us within 24 hours of our visit. However, if you have a fortnightly service and the issue is down to the grass growing too quickly between visits, you will need to move to a weekly frequency to continue to be eligible for the 100% Satisfaction Guarantee.
For more information about how we work, please refer to Your Questions Answered on our How It Works page.
MegaMow is operated by OCD Inc Limited
Registered office address: 73 Mackie Avenue, Brighton, BN1 8RD
VAT number: 338786646