Terms and conditions

Pricing

The price you are booking our service for is based on the lawn size you have chosen (small, medium, large) and the grass height being under 6 inches. If when we visit, either of these are considerably different, we will contact you to requote before proceeding. 

 

Frequency

A weekly service is based on 4 visits per month and a fortnightly service is based on 2 visits per month. If there happens to be an extra visit in a particular month due to the way the dates fall, we will not charge any extra. 

 

Refunds

We will always ensure that you receive your allotted number of visits each month, but we don’t refund any visits that are missed due to access issues or cancellations.

 

Auto-renewal

Our service automatically renews at the end of each subscription period, unless you’ve emailed us beforehand to cancel.

 

Payment

Payment is only via our easyPAY system, with the first collection after your first free cut is complete and then regularly on the same date each month throughout the season (March to November). All payments are paused during the winter (December to February).

 

Photos

We love to take photos of the work we do to share on our website and other social media and digital platforms. We always do this in a way not to give away the location, however if you’d rather we didn’t take photos of your lawn – please just let us know by emailing us.

 

100% Satisfaction Guarantee

We take pride in our work and are pleased to offer our 100% Satisfaction Guarantee. This is to give you the peace of mind that we are committed to delivering a great service every time and should any quality issues ever occur, we’ll return and put them right, as long as you notify us within 24 hours of our visit. However, if you have a fortnightly service and the issue is down to the grass growing too quickly between visits, you will need to move to a weekly frequency to continue to be eligible for the 100% Satisfaction Guarantee.

 

First free cut offer

We aim to complete your first free cut within one week of booking. Your first monthly payment will come out the day before your second cut, and mark the start of your subscription period.

If you request to cancel the service before your first payment is collected and you have already had your first free cut, it will be free of charge. If you request to cancel the service before your first payment is collected but before you have had your first free cut, you will no longer be eligible to receive it. If you request to cancel the service after your first payment has come out, our normal cancellation policy will apply. The first free cut offer may be ended at any time.

 

Accidental damages

We take great care whilst carrying out our work but acknowledge that sometimes certain occupational incidents can happen. On the rare occasion they do, we really apologise. Please let us know by emailing us and sending in a photo of the damage caused. We will then investigate and if found to be damage caused by us, we will cover the cost of repair or replacement, up to a maximum of £100. 

 

Cancellation 

You may cancel our service at any time by sending us an email. Depending on which subscription you have booked, the following will then happen:

PAY AS WE MOW Subscription

We will carry out any cuts for which you have already paid at the time of cancellation (as long as access is provided). No further payments will be taken, but no refunds will be given.

SEASON SAVER Subscription

We will continue to carry out the service and collect the monthly payments until the end of your current subscription period. This date will either be 12 months from when you booked (if within your first year with us) or 12 months since your subscription renewed (if you’ve been with us longer). After that, no further payments will be taken, but no refunds will be given.

We do understand that unforeseen circumstances can happen, so if you find that you need to end the subscription immediately mid-term and would have been better off having booked the PAY AS WE MOW option, we will charge you the difference as a final payment and cancel the subscription. After that, no further payments will be taken, but no refunds will be given.

 

Company information

MegaMow is operated by OCD Inc Limited

Registered office address: 73 Mackie Avenue, Brighton, BN1 8RD

VAT number: 338786646

Email: customer@megamow.com